How a return works
- Fill in this form first. Please do not post anything yet.
- We check it and e-mail you a return number (we aim for one working day). Only a return with a return number written on the parcel is accepted. A parcel without one is not accepted: we hold it for 28 days, tell you, and after that we may dispose of it.
- You post it back, tracked and insured, in its original packaging with everything that came with it.
- We inspect it. If it qualifies, we refund to the card or method you paid with, within 14 days of receiving it.
Changed your mind? You pay the cost of sending it back, and it is at your risk until it reaches us. Anything used, installed, damaged or with parts missing has lost its value to us, and we deduct that, up to the full price: you may get little or nothing back for it. Unsealed software cannot be returned. Computers built to order cannot be cancelled once we have ordered the parts (see our Returns and Cancellation page). Faulty goods: your legal rights are not affected, and we pay for the return of a faulty item.
Prefer to tell us by e-mail or phone? That counts too: ring 01905 673738 or e-mail [email protected] and we will create the return for you. Your time to send the goods back runs from when we authorise it if we are slow.